Terms, Privacy & Cancellation Policy

Last Updated: 19 September 2026

Brand: Ojas Sporting
Website: www.ojassporting.com
Location: Havelock Island (Swaraj Dweep), Andaman & Nicobar Islands, India
Phone: +91-9679597714
Email: ojassportinghavelock@gmail.com

Welcome to Ojas Sporting. This page contains the Terms & Conditions, Privacy Policy, and Cancellation & Refund Policy applicable to customers using our website and booking our kayaking and adventure activities.

By accessing our website or booking an activity with Ojas Sporting, you acknowledge that you have read and agreed to the applicable terms and policies mentioned below.

1. Terms & Conditions

1.1 About Ojas Sporting

Ojas Sporting provides kayaking and adventure activity experiences in Havelock Island (Swaraj Dweep), Andaman & Nicobar Islands.

Our activities may include:

• Sunrise Kayaking
• Sunset Kayaking
• Night Kayaking
• Bioluminescence Kayaking
• Mangrove Kayaking
• Other kayaking and water-based experiences listed on our website

Activity availability, timings and routes may vary depending on weather, tides, sea conditions and operational requirements.

1.2 Booking & Confirmation

• Customers must provide accurate and complete information while making a booking.
• A booking is considered confirmed only after successful payment and confirmation from Ojas Sporting.
• Customers should check their registered email, including the spam or junk folder, for booking confirmation and ticket information.
• Customers should carry their booking confirmation or ticket when reporting for the activity.
• Availability is subject to the selected date, time slot and operational capacity.
• Ojas Sporting may modify an activity timing, route or slot when required due to operational, environmental or safety considerations.
• The activity-specific information displayed at the time of booking forms part of the booking terms.
• An advance payment of ₹500 per person is mandatory for slot confirmation. An activity slot will not be considered confirmed until the required advance payment has been successfully received.
• The remaining activity amount, if applicable, must be paid according to the payment terms communicated at the time of booking.
• The advance payment and any remaining balance are subject to the Cancellation & Refund Policy mentioned on this page.

2. Customer Responsibilities

Customers participating in an activity are required to:

• Follow all instructions provided by activity guides and staff.
• Wear the provided safety equipment correctly.
• Arrive at the designated reporting location within the specified reporting time.
• Provide accurate information during booking.
• Inform the activity operator about any relevant medical or physical condition that may affect participation.
• Follow applicable local safety and environmental regulations.
• Behave responsibly towards guides, staff, other participants and the environment.

Customers must not participate in an activity while under the influence of alcohol or prohibited substances.

Failure to follow safety instructions or reasonable instructions from the activity team may result in removal from the activity, subject to applicable law and the circumstances of the incident.

3. Age & Participation Requirements

Certain activities may have specific age, weight, physical fitness or other participation requirements.

Customers are responsible for reviewing the requirements of the selected activity before booking.

Where a participant is a minor, participation may require consent or supervision from a parent or legal guardian as applicable.

Ojas Sporting may refuse participation where a person does not meet the applicable safety or participation requirements.

4. Weather & Sea Conditions

Kayaking is an outdoor water-based activity and is dependent on weather, tides, sea conditions and other environmental factors.

For the safety of participants, Ojas Sporting or the activity operator may:

• Delay an activity
• Change the activity timing
• Modify the route
• Reschedule the activity
• Cancel the activity

if weather, sea conditions or other circumstances make the planned activity unsuitable or unsafe.

Where an activity is cancelled by Ojas Sporting due to weather or safety conditions, the applicable rescheduling or refund provisions mentioned in the Cancellation & Refund Policy will apply.

5. Bioluminescence Disclaimer

Bioluminescence is a naturally occurring phenomenon.

The visibility, intensity and duration of bioluminescence can vary depending on natural conditions, including water conditions, moonlight, weather and other environmental factors.

Therefore, Ojas Sporting cannot guarantee a specific level, intensity or quantity of bioluminescence during a kayaking session.

6. Images & Representation of Activities

Images and videos displayed on our website, social media pages or promotional materials are intended to represent the experience.

Actual weather, water conditions, scenery, marine life, bioluminescence and other natural conditions may vary.

The actual experience may therefore differ from promotional images depending on the conditions on the day of the activity.

6.1 Photography, Videography & Marketing Usage

During Ojas Sporting activities, photographs and videos may be captured by our team or authorized representatives for documentation, promotional, marketing and advertising purposes.

By participating in an Ojas Sporting activity, customers acknowledge that photographs and/or videos in which they may appear may be used by Ojas Sporting for legitimate business and promotional purposes, including:

• Instagram and other social media platforms
• Ojas Sporting website
• Digital advertisements
• Promotional campaigns
• Marketing materials
• Reels and short-form videos
• Online advertising
• Other Ojas Sporting promotional communications

Such content may be edited, cropped or formatted for use across different digital and marketing platforms.

Customers will not be entitled to additional payment or compensation for the use of such content.

Ojas Sporting will not intentionally use customer photographs or videos in a misleading, defamatory or inappropriate manner.

If a customer has a specific concern regarding the use of their image or video, they may contact us at ojassportinghavelock@gmail.com.

Requests will be considered in accordance with applicable law and the circumstances of the content.

7. Payment Policy

7.1 Online Payments

Payments for activities may be processed through third-party payment gateways.

Customers are responsible for providing accurate payment and contact information during the booking process.

An advance payment of ₹500 per person is mandatory for confirming an activity slot, unless a different amount is specifically stated for a particular activity.

The remaining activity amount, where applicable, must be paid according to the payment instructions provided during the booking process.

Payment gateway charges, where applicable, may be governed by the terms of the respective payment service provider.

7.2 Payment Failure

If an amount is deducted from the customer's account but a booking confirmation is not received, the customer should contact Ojas Sporting with the relevant transaction or payment reference.

We will verify the transaction status and assist with confirmation, reconciliation or refund, as applicable.

8. Cancellation & Refund Policy

8.1 Customer Cancellation

The cancellation and refund terms applicable to a booking will be communicated at the time of booking.

Unless a different cancellation policy is specifically mentioned for an individual activity, the following general policy applies:

• Cancellation 48 hours or more before the scheduled activity: Eligible for a full refund, subject to the applicable booking terms.
• Cancellation between 24 and 48 hours before the scheduled activity: Eligible for a 50% refund.
• Cancellation less than 24 hours before the scheduled activity: No refund.
• No Show: No refund.

Any activity-specific cancellation policy clearly displayed on the booking page will take precedence over this general policy.

9. Advance Payment & Slot Confirmation

The ₹500 advance payment per person is collected to reserve and confirm the selected activity slot.

The slot will only be treated as confirmed after successful receipt of the required advance payment.

In case of customer cancellation, the refundability of the advance payment will be subject to the applicable cancellation terms displayed at the time of booking.

Where the applicable cancellation policy provides for no refund, the advance payment will not be refundable.

If Ojas Sporting cancels the activity for reasons attributable to Ojas Sporting, weather, sea conditions or other operational/safety circumstances, the customer will be offered the applicable rescheduling or refund option.

10. Rescheduling Policy

Customers may request to reschedule their booking subject to availability.

Rescheduling requests should preferably be made at least 24 hours before the scheduled activity.

Rescheduling is subject to:

• Availability of the requested slot
• Weather and sea conditions
• Operational capacity
• Activity-specific restrictions

Ojas Sporting cannot guarantee that the requested alternative date or time will be available.

11. Cancellation by Ojas Sporting

Ojas Sporting or the activity operator may cancel or postpone an activity due to circumstances including:

• Unsafe weather
• Rough sea conditions
• Government or local authority restrictions
• Natural events
• Safety concerns
• Operational circumstances
• Other circumstances beyond reasonable operational control

Where an activity is cancelled by Ojas Sporting for such reasons, customers may be offered:

• Option 1: Rescheduling to another available slot
• Option 2: Refund according to the applicable activity/refund policy.

The available option may depend on the reason for cancellation and the specific activity booked.

12. Refund Processing

Approved refunds will generally be processed to the original payment method wherever possible.

Once a refund is initiated by Ojas Sporting, the time taken for the amount to appear in the customer's bank account, card or payment account may depend on the payment gateway and the customer's bank or financial institution.

Customers should retain their booking and payment reference until the refund process has been completed.

13. No Show Policy

If a customer does not report at the designated location within the required reporting time and does not contact Ojas Sporting or the activity operator in advance, the booking may be treated as a No Show.

No-show bookings are generally not eligible for a refund.

14. Privacy Policy

Ojas Sporting respects the privacy of its customers and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect, why we collect it and how it may be used.

15. Information We May Collect

Depending on the booking or interaction with our website, we may collect:

• Full name
• Mobile number
• Email address
• Address
• Booking details
• Number of participants
• Activity preferences
• Payment or transaction reference
• Customer support communications
• Information provided through forms on our website
• Basic website/device information such as browser type, IP address and analytics information

We aim to collect information that is reasonably necessary for providing our services and fulfilling the relevant purpose.

16. How We Use Your Information

We may use customer information for purposes including:

• Processing activity bookings
• Issuing booking confirmations and tickets
• Contacting customers regarding their bookings
• Providing customer support
• Sending important activity-related information
• Processing cancellations and refunds
• Managing payments and transactions
• Improving our website and services
• Maintaining booking and business records
• Preventing misuse or fraudulent activity
• Complying with applicable legal requirements
• Sending promotional or marketing communications where permitted and appropriately consented to

17. Payment Information

Payments may be processed through third-party payment gateways.

Ojas Sporting does not intend to store customers' complete card numbers, banking credentials, UPI PINs or other sensitive payment authentication information.

Payment information may be processed directly by the relevant payment service provider according to its own privacy policy and terms.

18. Sharing of Information

Ojas Sporting may share relevant customer information with trusted service providers or partners where reasonably necessary to provide the booked service.

These may include:

• Activity operators
• Payment gateways
• Booking and technology providers
• Email or communication service providers
• Website hosting providers
• Analytics providers
• Customer support providers
• Government authorities or law enforcement agencies where legally required

We do not sell customer personal information to third parties for unrelated purposes.

19. Cookies & Website Technologies

Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

These technologies may be used for:

• Website functionality
• Analytics
• Performance monitoring
• Improving user experience
• Marketing and advertising, where applicable

Users may manage or disable cookies through their browser settings. Disabling certain cookies may affect some website functionality.

20. Data Security

Ojas Sporting takes reasonable technical and organisational measures to protect customer information against unauthorized access, misuse, alteration, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

21. Data Retention

We may retain customer information for as long as reasonably necessary for the purposes for which it was collected, including:

• Booking management
• Customer support
• Accounting and financial records
• Refund processing
• Legal and regulatory requirements
• Dispute resolution
• Business record keeping

When information is no longer reasonably required, it may be deleted or anonymised where appropriate and subject to applicable legal requirements.

22. Your Privacy Rights

Subject to applicable law, customers may have rights relating to their personal information, including rights to:

• Request access to relevant personal information
• Request correction of inaccurate information
• Request deletion where applicable
• Withdraw consent where applicable
• Raise concerns regarding the processing of personal information

Privacy-related requests can be sent to ojassportinghavelock@gmail.com.

We may require reasonable information to verify the identity of the person making a request.

23. Third-Party Services

Our website may use third-party services, including payment gateways, hosting providers, analytics tools, communication services and other technology providers.

These third parties may process information according to their own applicable terms and privacy policies.

Ojas Sporting is not responsible for the independent privacy practices of third-party websites or services.

24. Intellectual Property

Unless otherwise stated, the content available on the Ojas Sporting website and official channels, including:

• Brand name
• Logos
• Text
• Images
• Videos
• Graphics
• Website design
• Promotional materials
• Original written content

is owned by or licensed to Ojas Sporting.

No content may be copied, reproduced, modified, distributed or commercially used without prior written permission, except where permitted by applicable law.

25. Limitation of Liability

Kayaking and other adventure activities are outdoor experiences that involve inherent risks.

Customers are required to follow all safety instructions and participate responsibly.

Ojas Sporting and the relevant activity operators take reasonable measures to conduct activities safely. However, to the extent permitted by applicable law, Ojas Sporting shall not be responsible for circumstances beyond its reasonable control, including adverse weather, sea conditions, natural events, government restrictions, transportation disruptions or a customer's failure to follow safety instructions.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

26. Force Majeure

Ojas Sporting shall not be responsible for failure or delay in providing an activity where such failure or delay results from circumstances beyond reasonable control.

Such circumstances may include:

• Severe weather
• Storms
• Natural disasters
• Government restrictions
• Government orders
• Public emergencies
• Transportation disruptions
• Infrastructure failures
• Other unforeseen circumstances

Where reasonably possible, Ojas Sporting will attempt to provide an alternative arrangement, rescheduling option or applicable refund.

27. Changes to Activities, Prices & Policies

Ojas Sporting may update or modify:

• Activity offerings
• Prices
• Availability
• Timings
• Routes
• Booking conditions
• Website content
• These Terms & Policies

from time to time.

The latest version published on this page will apply to future bookings.

Any terms applicable to an already confirmed booking will remain subject to the booking confirmation and applicable cancellation policy.

28. Customer Support & Complaints

For booking assistance, cancellation requests, refund queries, privacy requests or complaints, customers can contact us at:

For faster assistance regarding an existing booking, customers should provide:

• Booking ID
• Customer name
• Activity name
• Activity date
• Registered mobile number or email address
• Relevant payment/transaction reference, if applicable

29. Governing Law

These Terms & Policies shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms & Policies or the services provided by Ojas Sporting shall be subject to the jurisdiction of the appropriate courts and authorities as determined under applicable law.

30. Acceptance of These Policies

By using the Ojas Sporting website or making a booking through our website, you acknowledge that you have read and understood the applicable Terms & Conditions, Privacy Policy and Cancellation & Refund Policy.

If you do not agree with these policies, please do not proceed with a booking or use the relevant services.

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